Privacy Policy
Last updated 2026
1. Who we are
Invonix AI (“Invonix”, “we”, “us”) provides an AI-powered CRM, calling and invoicing platform. This policy explains what we collect and why. Questions: support@invonixai.com.
2. Information we collect
- Account data — name, business name, email, phone, time zone.
- Customer data you upload — contacts, leads, deals, invoices, notes and attachments.
- Call data — call metadata, recordings, transcripts and AI summaries generated when you use AI calling.
- Billing data — handled by our payment processor (Stripe). We never store full card numbers.
- Usage data — logins, feature usage, device and browser information.
3. How we use it
To operate and secure the service, generate AI insights, place and log calls you initiate, send invoices and notifications, process payments, provide support, and improve the product. We do not sell your data, and we do not use your customer records to train third-party foundation models.
4. Processors we use
Hosting and database infrastructure, Stripe for payments, Retell AI for voice calls when you connect your own account, AI model providers for summaries and insights, and an email provider for delivery. Each is bound by contractual confidentiality and security obligations.
5. Security
Data is encrypted in transit and at rest. Access to your workspace is row-level restricted to your account and the team members you invite. Third-party API keys you provide (such as Retell) are encrypted with AES-256-GCM before storage.
6. Retention & your rights
We retain your data while your account is active and for up to 30 days after cancellation, after which it is deleted. You can request export or deletion at any time by emailing support. Depending on where you live, you may have rights of access, correction, deletion, portability and objection under GDPR/UK GDPR or the CCPA.
7. Call recording responsibility
You are the controller of the people you call. You are responsible for obtaining any consent required in your jurisdiction before recording or using AI voice agents on a call.
8. Cookies
We use strictly necessary cookies and local storage for authentication, session state and preferences such as theme. We do not run third-party advertising trackers.
9. Changes
We’ll post material changes on this page and update the date above. Continued use after changes means you accept the updated policy.